After-Sales Support

Service Request

Tell us about your appliance and our customer care team will connect you with the right service support.

Arrange After-Sales Service

Please complete the form below to arrange after-sales service for your appliance. If the repair is under warranty, upload your proof of purchase. If you do not have an invoice, we also accept a handover document or occupation certificate.

You can also upload a photo or video showing the issue to help our team assess the request. Please allow up to one business day for us to get back to you.

Your Details

Tell us who you are and where the appliance is installed.

Appliance Details

Provide the model, serial number and purchase information.

Show Us The Issue

Upload supporting documents, photos or a short video.

Fratelli Appliances

Service With Confidence

At Fratelli we have a rich heritage and uphold high standards of design, functionality and performance serving customers at every level and offering something for everyone.

We aim to give you assurance and confidence without compromising expectations. We pride ourselves on supporting our customers before, during and after purchase and thrive for complete satisfaction.

After-Sales Service

Submit A Service Request

Complete the details below and attach any documents or media that will help us understand the issue.

Name

This field is for validation purposes and should be left unchanged.

Please provide your name & contact details.

Please tell us who you are(Required)

First Name(Required)

Last Name(Required)

Mobile Number(Required)

Email Address(Required)

Please enter one email address only.

Please enter the details of where the appliance is located.

Street Address(Required)

City(Required)

State / Province(Required)

Country(Required)

Postcode(Required)

Appliance details

Service Requested(Required)

Proof of purchase will be required in order to process your service request.

Model Number(Required)

Serial Number(Required)

Date of Purchase(Required)

Purchased From(Required)

Proof of Purchase / Certificate of Occupancy(Required)

Accepted file types: pdf, jpg, jpeg, png, heic, Max. file size: 8 MB.

Product Image / Video of Fault (optional)

Accepted file types: jpg, jpeg, png, heic, mp4, mov, Max. file size: 8 MB.

Date of Installation (optional)

Subject

Please describe the issue in as much detail as possible. This may help us identify parts in advance and reduce repair time and service visits.(Required)

I understand that charges may apply for service calls, travel, labour, parts or other costs where the issue is not covered under warranty. I agree to be responsible for any applicable charges.

(For Authorised Third Parties): We have submitted the service request on behalf of the customer and have clearly communicated the applicable terms and conditions.

Terms and conditions(Required)

I have read, understood, and agree to the above terms and conditions.